Shipping policy

Last updated: 20 October 2026

Delivery coverage and charges

We deliver within the United Arab Emirates. Delivery is charged separately from product prices. The following flat rates apply to our standard delivery service:

Emirate	Delivery charge (AED)
Dubai	35
Sharjah	35
Ajman	35
Umm Al Quwain	35
Ras Al Khaimah	35
Abu Dhabi	95
Fujairah	95

There is no automatic free-delivery threshold. The cart shows a delivery estimate for your selected Emirate. Shopify calculates the final shipping charge using the shipping address entered at checkout. Check your address, rate and total before paying.

Standard delivery timing

Standard delivery is estimated at 3–5 business days after your order is placed. Business days exclude weekends and public holidays. A date or time slot entered in the cart is a request, subject to confirmation, and does not guarantee an exact arrival time. Contact us before ordering if you need a particular delivery date.

Same-day or 60-minute delivery is not included in this standard service. Any urgent delivery request must be confirmed by our team before you place your order.

Recipient details and delivery issues

Please provide a complete address, correct Emirate and a reachable recipient phone number. Let us know promptly if details change or the recipient will be unavailable. If an order is delayed or cannot be delivered, contact us with your order number so we can investigate and discuss the available options.

Order changes, returns and refunds

Fresh flowers are perishable. Please read our Return and Refund Policy before ordering. We do not offer change-of-mind returns or refunds once an order has been prepared or delivered. This does not limit rights or remedies required by applicable law.

Contact

Email: savannahflowersuae@gmail.com
Telephone: +971 4 251 0933
WhatsApp: +971 54 476 5001

Asmawi Building, Shop 19, Sheikh Zayed Road, Umm Al Sheif, Dubai, United Arab Emirates.