Refund policy

Last updated: 20 October 2026

No refunds for change of mind

Our fresh flowers and floral arrangements are perishable and prepared for each order. We do not accept returns or offer refunds for change of mind, personal preference, or an unwanted gift after an order has been prepared or delivered.

Changes and cancellations

Contact us as soon as possible if you need to request a change or cancellation. Requests are subject to the order's preparation and delivery status. A request does not confirm that an order has been changed or cancelled, and it does not create a right to a refund.

Damaged, incorrect or undelivered orders

If there is a problem with your order, contact us promptly with your order number, details of the issue and photographs where relevant so we can investigate and explain the available resolution.

This policy does not exclude or limit any rights or remedies that cannot be excluded under applicable law. Where a refund is required by law, it will be processed to the original payment method; the time it takes to appear depends on the payment provider and your bank.

Contact

SFS Super Flower Shop / Savannah Flower Shops - Dubai Branch (SFS)

Asmawi Building, Shop 19, Sheikh Zayed Road, Umm Al Sheif, Dubai, United Arab Emirates.

Email: savannahflowersuae@gmail.com
Telephone: +971 4 251 0933
WhatsApp: +971 54 476 5001

Trade License No. 1166554